When shopping with us, please note that tax and customs policies vary by country. The amount of customs duties, taxes (such as VAT/GST), and any additional fees depend on your location, the value of your order, and the type of products purchased. These charges are determined by your local customs office.

These fees are separate from our shipping costs and are the responsibility of the recipient.

Please check with your local customs office for detailed information on any additional charges or restrictions that may apply. We are not responsible for any delays caused by customs clearance procedures.

• 7 days from delivery to tell us about a faulty, damaged or wrong item.
• Film your unboxing. It's the quickest way to get a yes.
• Send it back, we cover the shipping costs.
• Replacement first, refund if we can't replace.

Within 7 days of delivery, tell us if your product:

• doesn't work or arrives faulty;
• got battered by the courier;
• isn't what you ordered, or something's missing from the box.

• Change of mind. These are personal-care tools, so we can't resell them once they're out of the box.
• Damage from water getting into the electronics, DIY repairs or using it in ways the guide doesn't suggest.
• Claims after day 7.

Still think something is wrong? Message us anyway and we'll take a fair look. None of this touches your rights under Indonesian consumer law.

1. Message us within 7 days at customerservice@shopglolifestyle.com or via Whatsapp +628216339359 with your name, order number and what went wrong.
2. Send your unboxing video and a couple of photos. Quick tips for the video: Start with the parcel still sealed and the shipping label in view (cover your phone number if you like); Keep it in one take, no cuts; Show opening the box and the problem.
3. We reply within two [2] business days with a yes, or a request for a bit more info.
4. Pack it up and send it back to the address we give you. Include all the accessories, and the box if

you still have it. Please don't send anything before we've said yes.

Your video and photos are used only to check your claim and to sort things out with the courier or supplier, in line with Indonesia's Personal Data Protection Law.

We will fully cover the return shipping costs for eligible product returns. We will prepare the return shipping label and provide you with the necessary shipping details. You only need to securely pack the product and drop off the package at your nearest courier service point using the shipping label we provide. You will not need to pay any return shipping fees, as we will cover the full cost.

• Replacement: once your return arrives and checks out, we ship a new one within seven [7] business days.
• Refund: If a replacement is unavailable, we will refund the amount you paid within seven [7] business days after approval.

Use the platform's return button. Their process applies, and we'll back you up.

If your electronic guasha gets hot, smells odd, sparks or has a damaged battery or charger, stop using it and message us right away.

Talk to us first, we'd like to fix it. If we can't, you can take your complaint to the Consumer Dispute Settlement Agency (BPSK) or the Ministry of Trade's consumer protection office.

GLO Rituals · Jalan Veteran No.92a, Kabupaten Badung, Bali 80351, Indonesia · customerservice@shopglolifestyle.com · +62821-633-9359 · 10.00AM – 5.00PM, Weekdays